Always-on availability
Give patients a way to reach out at any time, across time zones. Your clinic defines clinical response times and coverage.
Solutions / Between appointments
Support for patients.
Context for your team.
Questions, changing routines and new concerns don’t wait for the next appointment. Keep patients connected to their care plan and your team informed about what has changed.
Conversation memory
Bring previous conversations and relevant patient context into each interaction, within your agreed consent and retention settings.
Nuanced health conversations
Support conversations about food, stress, motivation and side effects within clinic-defined boundaries, with clinical questions referred to your team.
haily healthIllustrative workflow
Alex · Example patient
“My routine has changed since our last visit.”
Bring the change back into the care conversation.
For your care teamContext for the next conversation
Patient-reported changesFor review
A named professional when needed
Illustrative journey
Proactive outreach
Plan check-ins around care milestones, reported difficulties following the plan and agreed schedules.
Support across care programmes
Configure support for chronic conditions, weight management, mental health, cancer care and recovery, with each programme’s scope agreed by your clinical team.
Clinical escalation
Bring concerning responses to the responsible professional with the conversation and patient context needed for review.
Natural conversation
Let patients ask questions in their own words. Shape the conversation around their concerns and approved guidance.
EHR write-back
Connect conversation summaries and patient-reported outcomes to the clinical record, with automation scoped to your EHR and approval workflow.
Channels, scheduling and record updates are confirmed during scoping. Clinical decisions remain with your professionals.